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September 2015—It’s not enough to just sell a product or service—companies must truly engage with their customers. Here’s how to embed experience design in your organization.more
September 2015—Being “design driven” means operating in a fundamentally different way. In this video, McKinsey’s Mahin Samadani explains how companies can make the transition.more
September 2015—Winners ask four critical questions about market-by-market growth, then tailor their channel-management approaches accordingly.more
September 2015—Our survey of local and multinational packaged-goods companies yields useful lessons on what it takes to succeed.more
August 2015—By looking at performance through the lens of economic profit, retailers can better understand the effectiveness of their business strategies.more
September 2015—Croatian conglomerate Agrokor is the top grocery player in five countries. In this interview, the company’s head of retail reflects on the rewards and challenges of cross-border growth.more
August 2015—In some emerging markets, the response to modern grocery formats has been tepid. What’s a modern grocer to do?more
August 2015—China is the world’s largest and most dynamic e-commerce market. But being successful requires understanding and embracing its unique digital landscape and consumers.more
August 2015—Doug Gurr reflects on how China differs from Western markets and what role data informatics will play in the future of retail.more
August 2015—Through activity-based labor scheduling and budgeting, retailers can cut store labor costs by up to 12 percent while improving both customer service and employee satisfaction.more
August 2015—East African countries—in particular, Ethiopia and Kenya—have the potential to become bigger players in garment manufacturing. But the road ahead won’t be easy.more
August 2015—Companies have more data at their fingertips than ever, so why do online shoppers remain such a mystery? The solution begins with bringing all the information together to form a meaningful picture of the consumer.more
July 2015—What do successful implementers do differently from other companies? Our survey of more than 2,200 executives yields actionable answers.more
June 2015—A holistic approach is helping retailers overcome barriers, prioritize activities, and accelerate payback of energy-saving measures in stores.more
The material on this page draws on the research and experience of McKinsey consultants and other sources. To learn more about our expertise, please visit the Consumer Packaged Goods Practice, Marketing & Sales Practice, Retail Practice.
The creation of knowledge supports McKinsey’s core mission: helping our clients achieve distinctive, lasting, and substantial performance improvements. We publish our insights and those of external experts to help advance the practice of management and provide leaders with facts on which to base business and policy decisions. Views expressed by third-party authors are theirs alone.