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How the public sector can remain agile beyond times of crisis

– Public-sector organizations have shown they can be nimble in a crisis. Focusing on agility could help them keep pace with changing needs during challenges—and beyond.

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Africa Delivery Hub

In this new model of client service, local public and social sector experts are “on the ground” helping to translate strategy recommendations into pragmatic working programs and processes.

McKinsey Center for Government

The McKinsey Center for Government is a new global hub for research, collaboration, and innovation in government performance.

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McKinsey on Defense, Number 9

– As austerity settles in, our latest collection explains the ways that defense ministries, NATO, and defense companies are adapting.

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Podcast

Making government for the people

– Budget constraints and the rapid pace of technological change mean governments must not only deliver services more effectively... and efficiently but also prioritize citizens’ needs.
Article

The next generation of infrastructure

– Sustainable projects will add trillions to the world’s infrastructure costs. Our report finds that private-sector investors... must look at new ways to fill the gap.
Interview

Innovating the customer experience in national parks

– Rick DeLappe, the project manager for Recreation.gov, discusses redesigning the user experience and the Recreation Information... Database.
Interview

Using data to improve customer experience in passport services

– The head of operations for the US State Department’s Passport Services Directorate discusses how her team finds creative... ways to use sometimes-imperfect customer data to improve the passport-application experience.
Book Excerpt

Agility in US national security

– Even the world’s largest bureaucracy can learn to dance. This excerpt from a new book published by Aspen Strategy Group... suggests how.
Article

Measuring the state of US states

– New research compares economic and social conditions in US states—and highlights opportunities for government leaders to help... make improvements.
Article

Using blockchain to improve data management in the public sector

– It’s not just for financial institutions; government agencies can use this digital ledger technology to protect trusted... records and simplify interactions with citizens.
Article

Improving the customer experience to achieve government-agency goals

– The benefits of a customer-centric strategy aren’t limited to private-sector businesses. Government agencies at every level can... gain by putting the needs and wants of citizens first.
Interview

Pioneering a customer-experience mind-set for Federal Student Aid programs

– Brenda Wensil discusses how to build momentum for a customer-centric approach.
Article

Closing the skills gap: Creating workforce-development programs that work for everyone

– The ‘‘skills gap’’ in the United States is serious. Here is how to do better.
Article

Policing–a vision for 2025

– This paper describes the current challenges facing police forces and proposes ways in which Chief Officers should address them.

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