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Impact stories

Our consultants and experts help the world's leading national, regional, and local government institutions in addressing their most pressing managerial challenges and enabling them to better fulfill their mission to the public.

A defense agency strengthens its governance and performance management

To ensure successful execution of its five-year strategy, a US defense agency designed and developed a new governance structure and performance-management system.

A European defense ministry revamps its logistics strategy and operations

With a streamlined end-to-end logistics process, a defense ministry reduced costs without sacrificing the quality of its armed forces’ operational capabilities.

A hospital system improves both patient care and employee satisfaction

New quality and efficiency standards made measurable differences in patient outcomes and nursing-staff morale across a national military hospital network.

A large US agency rallies employees around a new strategic plan

In the process of developing a new strategic plan, a government agency unified a fragmented organization and reenergized its teams.

A national tax authority increases compliance and collections

By developing and implementing a detailed strategy to increase taxpayer compliance and collections, an OECD country boosted its tax revenues.

A US federal agency redesigns business processes

By introducing new business processes, an agency improved productivity by more than 50 percent, reduced a work backlog by two-thirds, and significantly boosted employee morale.

Better governance and an operations overhaul transform a European labor agency

A performance-transformation program turned a labor agency into one of the country’s best governed, most effective, and most efficient public institutions.

In response to legislative change, an agency establishes a new IT-enabled organization and operating model

By defining a business vision and the technologies to support that vision, a government agency was able to fulfill its new legislative responsibilities while spurring greater collaboration between its business and IT units.

Through a transformation program, a housing agency improves both performance and morale

In response to increased demand for its services, a government agency transformed its organization—resulting in better operational performance and higher levels of employee engagement.