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The ‘social’ side of Chinese health care

By Cindy Chiu, Chris Ip, and Ari Silverman

Most Chinese physicians participate actively in social media, and many hospitals have picked up on the trend—but drug manufacturers are just beginning to do so.

The tidal wave of social media in China is rapidly changing how individuals behave—including doctors.1 More than 50 percent of them use social media regularly (exhibit), according to a recent survey.2 Some leading ones have hundreds of thousands of followers. Oncologists and physicians who treat chronic diseases are among the doctors with the largest followings.

exhibit

Hospitals have picked up on this trend, and for good reason. Seventeen percent of Chinese patients use the Internet as a source of information to select hospitals. For people under 25 years old, it’s 28 percent.3 Leading institutions, such as Peking Union Medical College Hospital, have created social-media accounts for their medical staffs, and some require physicians to use social media when communicating with patients. Even the government is testing the power of social media to enhance health care’s reach and quality. But pharmaceutical companies have done more to take advantage of digital channels in Western markets than in China, where only a few use social media to engage with, listen to, or better understand the needs of physicians and patients.

For more on this research, download the full report, Healthcare in China: ‘Entering uncharted waters’ [PDF–1MB].

About the author(s)

Cindy Chiu is an associate principal in McKinsey’s Shanghai office, where Ari Silverman is a principal; Chris Ip is a director in the Singapore office.