ALL INSIGHTS

Article - McKinsey Quarterly

Automating the insurance industry

– A more digital world will place a premium on some skills while reducing the need for others.
Interview

Citigroup on engaging the digital customer

– For Citigroup CEO Michael L. Corbat, growth will come from within: focusing on customers’ financial needs to help inform... the bank’s digital offerings, as well as understanding when to invest and when to stay the course.
Article

Unearthing performance gains to boost bank value

– Many performance improvements can raise bank valuations. The most powerful may not be the ones you’d expect.
Report

Building a Culture of Continuous Improvement in Insurance

– For insurers, the next improvement opportunity is to build a management structure that will enable them to keep improving. Creating... the right processes and habits requires a deep commitment, but the resulting transformation leaves an institution far stronger.
Interview

The bank of the future

– Digitization is challenging the very way banks operate. Yet it also represents a significant opportunity, as McKinsey’s Somesh... Khanna explains.
Article

The digital battle that banks must win

– The average consumer’s banking relationship is dominated by making payments. So why are banks doing so little to defend... this critical beachhead?