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Article

The four pillars of distinctive customer journeys

– New research reveals that focus, simplicity, “digital first,” and perceptions matter most.
Article

Modernizing IT for a digital era

– As digital disruptions impose greater demands on IT systems and organizations, companies must consider an end-to-end approach... for upgrading and managing business technologies.
Report

Radically simplifying the retail bank

– In retail banking, simplification attempts frequently fail to generate significant performance improvements. McKinsey research... suggests this is because simplification attempts are too narrowly focused. Meaningful benefits flow through when simplification efforts are designed, implemented and sustained on a broad scale.
Article

How wealth managers can transform for the digital age

– Wealth-management incumbents can meet digital disruption head on by understanding core changes in their industry—and focusing... on what really matters in a digital transformation.
Article

The hallmarks of digital leadership in P&C insurance

– The new bar for property and casualty carriers is not simply to invest in technology, but to focus on the practices most correlated... with strong financial and customer performance.
Article

Fintechs can help incumbents, not just disrupt them

– While true for other financial services, it’s most striking in corporate and investment banking.
Article

An operating model for company-wide agile development

– Organizations are succeeding with agile software and product development in discrete projects and teams. To do so in multiple... business units and product groups, they must rethink foundational processes, structures, and relationships.
Interview

Becoming a digital bank

– Chief technology officer Mike Murphy discusses Standard Bank’s shift to agile software development and how it has helped... improve service delivery and internal processes.
Article - McKinsey Quarterly

A digital crack in banking’s business model

– Low-cost attackers are targeting customers in lucrative parts of the sector.
Interview

Banking on the cloud

– Don Duet, global head of the technology division at Goldman Sachs, discusses the evolution of the firm’s digital strategy... and its use of cloud infrastructure and technologies.
Article

Building a digital-banking business

– Banks have been using digital technologies to help transform various areas of their business. There’s an even bigger opportunity—go... all digital.