Forging an identity at India's Axis Bank

Forging an identity at India’s Axis Bank: An interview with Jairam Sridharan, president of consumer lending

Forging an identity at India’s Axis Bank: An interview with Jairam Sridharan, president of consumer lending

Axis Bank’s “Shikhar” transformation has reduced customer wait time for loans by 30 to 70 percent, while its total book has risen by almost 50 percent—even as hiring and IT investment remain almost flat. Employee quality of life has improved, too.

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