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Radically simplifying the retail bank

– In retail banking, simplification attempts frequently fail to generate significant performance improvements. McKinsey research... suggests this is because simplification attempts are too narrowly focused. Meaningful benefits flow through when simplification efforts are designed, implemented and sustained on a broad scale.
Report

The road ahead: Perspectives on German banking

– The road ahead for German banks is uncertain. A number of significant trends are shaping new traffic patterns, putting pressure... on all banks—even those that weathered the financial crisis and are in good shape today. Banks that do not act to mitigate the impact of these trends will continue to struggle over the next three years.
Report

Raising Ukraine's productivity: Banking sector as an engine for growth

– The Ukrainian banking sector has made notable progress in introducing reforms and laying foundations for a more robust future.... Now, significant productivity gains are within reach of Ukraine's banks, which can also improve transparency, reduce informality, and increase access to capital for businesses and individuals.
Report

The fight for the customer: McKinsey global banking annual review 2015

– While the global banking industry has achieved a modicum of stability over the past several years, earning a record $1 trillion... in 2014 and recording a 9.5% return on equity for the third consecutive year, banks now face rising competitive threats on all sides as new technology companies and others seek to poach their customers.
Report

Driving revenue growth in retail banking

– As the US economy experiences positive signs of renewal and growth, proactively setting a revenue growth agenda will become increasingly... important for banks, and a consumer-centric approach to product development and services should be a central part of this agenda.
Article

Capitalizing on Asia’s digital-banking boom

– Our new survey shows Asia’s finance consumers are rapidly switching to online banking, presenting risks and opportunities... for companies.
Report

The road back: McKinsey global banking annual review 2014

– The global banking industry continues to progress on the road back from the global financial crisis, improving return on equity... 9.5% in 2013 and 9.9% in the first half of 2014. Most of the value creation is coming from banks that adhere to one of five distinctive strategies.
Interview

The bank of the future

– Digitization is challenging the very way banks operate. Yet it also represents a significant opportunity, as McKinsey’s Somesh... Khanna explains.
Article

The digital battle that banks must win

– The average consumer’s banking relationship is dominated by making payments. So why are banks doing so little to defend... this critical beachhead?
Article

The future of US retail-banking distribution

– The more that customers use digital-banking channels, the more they actually use branches and call centers. This shifting behavior... presents a threat—and a rare opportunity.