Katzenbach and his team define the characteristics of real change leaders against a backdrop of traditional general management views, and detail the leaders' role in achieving major change within organizations. The team diagnoses the dilemmas that confront change leaders in areas such as performance, processes, and skills, and uses examples of true change leaders across a variety of industries. Katzenbach, a former McKinsey partner, is also author of Teams at the Top and The Wisdom of Teams.