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Case studies

How to handle a flow of requests in a bank while keeping head count within acceptable limits

The ability to prioritize requests accurately and minimize processing time significantly improved the performance of a bank.more

Solving pressing healthcare issues in Russia's regions

A program developed by a pharmaceutical company and local authorities enabled more efficient treatment of severe diseases.more

How to double sales in five years

A systematic approach in three key areas—distributors, sellers, and sales points—substantially improved sales performance.more

Optimizing operations at a major Russian bank

Centralizing a large bank’s support functions and standardizing processes enabled it to cut expenses while improving operational performance.more

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How to make a city great

September 2013—By 2030, 60 percent of the world’s population will live in cities. That could mean great things for economic growth—if the cities handle their expansion wisely. Here’s how.more

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