McKinsey’s Operations Practice helps our clients transform every aspect of their operations―from customer service to manufacturing―to deliver dramatic improvements in efficiency, productivity, quality, and flexibility.
In the Netherlands, much of our work focuses on service operations. We scrutinize operations in distributed networks, outlets, back offices, and other functions, and help strengthen them to meet and exceed customer expectations, support business strategy, and improve cost and profitability. We go beyond physical system design to address management infrastructure and employee attitudes and behaviors, thereby ensuring that the shift to greater customer focus is deeply rooted in the organization. Our assignments are large-scale, often involving thousands of client staff.
Many consultants in our Operations Practice join us as experienced hires with relevant professional backgrounds. They work hand in hand with colleagues from McKinsey’s industry practices, each contributing his or her own strengths in order to develop and implement tailored solutions to our clients’ most pressing challenges. We work across a wide range of industries―including high tech and telecommunications, financial services, utilities, health care, automotive and assembly, and consumer goods.
At McKinsey, you will have a chance to explore every area of operations:
- customer care
- product development
- supply-chain management
- manufacturing
- capital productivity
- purchasing and supply management
- sales transformation