McKinsey was the first management consulting firm to develop an operations expertise. Since 1997, our Operations Practice has helped clients boost competitiveness by improving the operation of every part of their organization—from diagnosis to implementation. We are the first resource for leading public and private firms when it comes to operational excellence. Over the past few years, we have counseled 14 of the world’s 20 largest automotive manufacturers, 18 of its 20 largest pharmaceutical labs, and 15 of its 20 main banking groups.
In France, we have an internal operations training for our consultants and for our clients, the Institute for Operational Excellence (INEXO), which we created with four major engineering schools.
Our consulting engagements offer our clients these solid guarantees:
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Speed and flexibility
Our operations practitioners draw on McKinsey’s proprietary expertise and knowledge—including diagnostic tools and on-site training facilities—to create with our clients rapid, flexible, and tailored solutions.
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Lasting solutions
We help our clients achieve sustainable improvement in their business performance by building their teams’ capabilities, engaging with all levels and functions within the organization, and setting in motion a process of continuous learning.
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Unparalleled expertise worldwide
Our network of operations experts delivers targeted, specialized knowledge to clients of all sizes, in all sectors, all over the world. McKinsey’s practitioners draw on our unique reservoir of experiences, knowledge, and good practices to improve client performance.
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Strategic vision
The alignment of strategic objectives and the operations model is a key component of our work for private- and public-sector clients. Our Operations Practice has six broad areas of expertise: product development, supply chain management, manufacturing, service operations, capital productivity, and purchasing and supply management.