Following a historic global crisis, the financial services industry has received an unprecedented regulatory shock. This has had an immediate impact on all of the industry’s activities, but there are also longer-term implications for the stability of its business model.
In the mature markets, retail banking faces new challenges, particularly the need to improve customer experience, manage multiple channels, and increase sales and marketing productivity, while optimizing cost structures. For its part, corporate and investment banking—a global industry that includes strong French players—is exposed to unprecedented change in regulatory frameworks, which is causing a general shake up in the industry.
Against this turbulent backdrop, we draw on our deep knowledge of the industry and our solid functional expertise to support large banking and insurance groups in all of their activities. We are especially committed to bringing the best practices of other industries to the financial industry—including lean management for both administrative and commercial activities. We also focus on transforming the customer experience, implementing multichannel systems and adapting branch networks in order to bolster marketing and retailing.
We also develop our own medium- and long-term sector forecasts. For example, in light of the historic turnaround of the French life insurance market, we have developed several market scenarios and analyzed their possible implications for the various parties involved.
With more than 120 partners specialized in banking and 60 others affiliated with our insurance activities in Europe, the Financial Services Practice covers all sectors of the industry—retail banking, corporate and investment banking, private banking, asset management, life and non-life insurance—and all parts of their value chains.