About Nicolas
Nicolas Maechler has deep expertise in transformations within the marketing and sales functions, and specializes in customer-experience improvement issues. He assists his clients in offering an integrated experience to their customers across all channels in order to develop sales, optimize costs, and enhance staff satisfaction.
After joining McKinsey in 1998, Nicholas focused on engagements in the telecom, media, and high tech sector in France, the United Kingdom, and Asia. He authored a comparative study of customer experience in 45 global telecom, media, financial services, and travel companies.
Now based in Paris, where he supervises recruiting for McKinsey’s French office, he previously spent two years in our Sydney office.
Published work
“Reinvigorating industry in France,” McKinsey Global Institute, October 2006 (PDF–6.09 MB)
Experience
| Peugeot (Czech Republic) |
Sales |
| Arthur Andersen |
Auditor |
Education