Our mission is squarely focused on impact. Specifically, we strive “to help our clients make distinctive, lasting, and substantial improvements in performance, and to build a great firm that attracts, develops, excites, and retains exceptional people.”
Completing that mission requires both discipline and generosity of spirit. As a professional-services organization we don’t sell products in the traditional sense; rather, our “product” is personified in the integrity of our people and the quality of their work and behavior. Accordingly, McKinsey is a values-driven organization. For us this means we:
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Put the client’s interest ahead of our own.
This means we deliver more value than expected. It doesn’t mean doing whatever the client asks.
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Behave as professionals.
We uphold absolute integrity and show respect to local custom and culture, as long as we don’t compromise our integrity.
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Keep our client information confidential.
We don’t reveal sensitive information. We don’t promote our own good work. We focus on making our clients successful.
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Tell the truth as we see it.
We stay independent and able to disagree, regardless of the popularity of our views or their effect on our fees. We have the courage to invent and champion unconventional solutions to problems. We do this to help build internal support, get to real issues, and reach practical recommendations.
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Deliver the best of our firm to every client as cost-effectively as we can.
We expect our people to spend clients’ and our firm’s resources as if their own resources were at stake.
James McKinsey and his colleagues led the professionalization of management consulting, and longtime managing director Marvin Bower was the epitome of integrity and client service. We continue to work hard every day to meet their standards and earn our clients’ trust.