Americas

Interview

Using data to improve customer experience in passport services

– The head of operations for the US State Department’s Passport Services Directorate discusses how her team finds creative ways to use sometimes-imperfect customer data to improve the passport-application experience.

NO ORDINARY DISRUPTION

Book Excerpt - McKinsey Global Institute

The four global forces breaking all the trends

– The world economy’s operating system is being rewritten. In this exclusive excerpt from the new book No Ordinary Disruption, its authors explain the trends reshaping the world and why leaders must adjust to a new reality.

MORE INSIGHTS

Article

How US state governments can improve customer service

– A McKinsey Center for Government survey finds that Americans are often dissatisfied with state services—and identifies significant... opportunities for improvement.
Report

The Toronto-Waterloo Innovation Corridor

– Canada’s nascent technology supercluster in the Toronto-Waterloo region has the potential to become one of the world’s top innovation... ecosystems. This report examines how it can be achieved.
Article - McKinsey Global Institute

Here’s how to get the US economy to grow 3.5 percent or more

– The new administration can make a fresh start.
Report - McKinsey Global Institute

Can the US economy return to dynamic and inclusive growth?

– Slower economic growth in the United States has wrought a vicious cycle that has hobbled many American households. Targeted investment... and policy action could turn it around.
Report - McKinsey Global Institute

Closing California’s housing gap

– The McKinsey Global Institute provides a tool kit for fixing a chronic housing shortage in the world’s sixth biggest economy.
Report - McKinsey Global Institute

Independent work: Choice, necessity, and the gig economy

– The McKinsey Global Institute examines all the ways people are earning income, as well as the challenges independent work presents.
Commentary

What CEOs can teach the next US president

– While the scale of managing an entire country differs in a number of ways from managing a company, there are lessons the next... US president can glean from the CEO transition period.
Article

Lessons from Latin America’s leading consumer-goods companies

– Our survey of local and multinational companies yields useful lessons in how to navigate the dynamic Latin American market.
Article - McKinsey Global Institute

Can Latin America reignite growth by connecting with consumers?

– The region needs to build a more diversified and sustainable economic base, focusing on consumers as the pivotal driver of growth... both globally and at home.
Report - McKinsey Global Institute

Digital America: A tale of the haves and have-mores

– While the most advanced sectors, companies, and individuals push the boundaries of technology use, the US economy as a whole is... realizing only 18 percent of its digital potential.
Survey

Improving healthcare while curbing cost: Med-tech companies offer a solution

– Research tells us that the potential value of partnering with med-tech companies is great. Yet many hospital executives are still... not fully satisfied.