How do I report a technical issue related to mckinsey.com?
Why can't I download a PDF?
In order to view PDF files, you must have Adobe Reader installed on your computer. To obtain a copy of this software, please visit the Adobe Web site.
Why won't mckinsey.com videos play on my iPad or iPhone?
Many of our videos and interactive graphics were created using Flash, a widely used but proprietary software format developed by Adobe. Because Apple iPads and iPhones do not support Flash, you may not be able to view our multimedia on these devices. Going forward, we are committed to creating videos and interactive graphics in formats that work across all major devices. We are also developing an iPad app for release later in 2013.