Frequently Asked Questions

I forgot my McKinsey.com password. How do I reset it?

If you don't remember your password, please follow the instructions on the Forgot Your Password? page.

If your Internet provider or email application filters incoming email, please add McKinsey.com to your list of approved senders to ensure that you receive our reset password email.

I tried to reset my password but didn't receive a reset email.

Unfortunately, spam blockers sometimes prevent our emails from getting through. If your Internet provider or email application filters incoming email, please add McKinsey.com to your list of approved senders to ensure that you receive our reset password email. After doing so, you may need to go through the reset process again.

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To take advantage of these services, please register now.

When I tried to create an account, I received an error message stating that my email address is already in use.

Our system requires a unique email address for each member profile. You are receiving this error message because the email address you entered is already associated with a profile, most likely one you set up previously.

If you don't remember your password, please follow the instructions on the Forgot Your Password? page.

If your Internet provider or email application filters incoming email, please add McKinsey.com to your list approved senders to ensure that you receive our reset password email.

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To update your profile information, please log in to Mckinsey.com, click on your name in the upper-right corner of any page, then select Edit profile from the drop-down menu.

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To change your email preferences, please log in to McKinsey.com and select Edit subscriptions from the drop-down menu that appears under your name in the upper-right corner of any page.

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McKinsey is committed to respecting your privacy and protecting your personal-identification information. Please see our privacy policy for more details.

I still can't resolve my registration issue. Can I contact McKinsey?

Please email questions and concerns regarding registration to info@support.mckinsey.com.