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Our latest thinking on the issues that matter most in business and management.
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Chinese luxury consumers: More global, more demanding, still spending

– Even as growth slows, there’s a sizable, and sophisticated, pool of luxury shoppers in China. But brands need to take a new approach to keep them interested.
Interview

Two views on how customer experience can better serve US military veterans

– Robert McDonald, the former secretary of the US Department of Veterans Affairs, and Tom Allin, the agency’s former head of veterans... experience, discuss the role of frontline employees and organizational innovation in building a customer-centric culture.
Article - McKinsey Quarterly

When to shift your digital strategy into a higher gear

– There may be a premium for making early moves.
Article

How benchmarking can improve cost competitiveness in steel

– Many debate the relevance of benchmarking in the steel industry. But disciplined application has helped some producers identify... improvements of up to 10 percent of the cost base.
Article - McKinsey Quarterly

New evidence for the power of digital platforms

– Incumbents should go on the attack with their own online exchanges.
Article

Building a marketing organization that drives growth today

– Technologies and customer expectations have changed faster than marketing organizations. Here’s how to fix that.
Article - McKinsey Quarterly

The roots of organic growth

– There are many paths to growth, and high performers take more than one—supported by reinforcing capabilities such as advanced... analytics and digital customer-experience management.
Article

Tackling GDPR compliance before time runs out

– Data protection has always been important. Now it’s becoming urgent. Here’s a primer on how companies can adapt to... the new rules.
Commentary - McKinsey Global Institute

Do American workers feel they can ‘make it’?

– Whether people in the United States believe they can thrive economically in a digitally disrupted world depends strongly on the... amount of education they’ve attained, according to a new survey.

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New from the Quarterly

Podcast - McKinsey Quarterly

Pinpointing the global forces that drive progress

– Companies that pay close attention to the trends and shifts affecting growth and productivity can help create a new societal deal... for prosperity.
Article - McKinsey Quarterly

The CEO’s guide to competing through HR

– Technological tools provide a new opportunity for the function to reach its potential and drive real business value.
Article - McKinsey Quarterly

Cracks in the ridesharing market—and how to fill them

– For all of its remarkable growth, ridesharing is still far from ubiquitous. To boost miles traveled, the industry will need new... solutions, including smarter design.
Article - McKinsey Quarterly

Competing in a world of sectors without borders

– Digitization is causing a radical reordering of traditional industry boundaries. What will it take to play offense and defense... in tomorrow’s ecosystems?

NEW FROM THE MCKINSEY GLOBAL INSTITUTE

Video - McKinsey Global Institute

The evolution of employment and skills in the age of AI

– As artificial intelligence alters work done in all manner of industries, companies and governments can help workers transition... by supporting incomes and facilitating skills training.
Video - McKinsey Global Institute

The digital future of work: What will automation change?

– Rapid advances in robotics and artificial intelligence are making inroads in the workplace, with machines carrying out physical... and cognitive activities. What will this mean for employment?
Survey - McKinsey Global Institute

Advanced social technologies and the future of collaboration

– The next generation of social technologies is beginning to transform the way people communicate and work with each other, according... to a new survey.
Report - McKinsey Global Institute

Making it in America

– The United States needs to regain its competitive edge in manufacturing while also grappling with its two-tiered labor market... and finding ways to make economic growth more inclusive.

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