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Our latest thinking on the issues that matter most in business and management.
Article

Why your call center is only getting noisier

– Investing in digital solutions to reduce call volumes and costs may not pay off if customer experience isn’t central to the effort.
Report

How will same-day and on-demand delivery evolve in urban markets?

– Delivery start-ups have struck a chord with consumers. But brick-and-mortar retailers and parcel services could still compete... by playing to their strengths.
Article

A business leader’s guide to agile

– Agile promises rapidly evolving software and substantial business benefits, but it requires new habits from everyone: from IT... and from business partners.
Podcast

Creating value through sustainable design

– Companies can promote sustainability by following good design practices to provide innovative and aesthetically pleasing solutions... for customers and users.
Article - McKinsey Quarterly

The CEO’s guide to competing through HR

– Technological tools provide a new opportunity for the function to reach its potential and drive real business value.
Article

Improving construction productivity

– McKinsey research finds seven levers can fix construction’s productivity problem, but they require a new approach from all... players. We heard from industry leaders about which barriers to change are most likely to fall first.
Article - McKinsey Quarterly

Culture for a digital age

– Risk aversion, weak customer focus, and siloed mind-sets have long bedeviled organizations. In a digital world, solving these... cultural problems is no longer optional.
Video - McKinsey Global Institute

The digital future of work: What will automation change?

– Rapid advances in robotics and artificial intelligence are making inroads in the workplace, with machines carrying out physical... and cognitive activities. What will this mean for employment?
Interview

Leadership and strategic innovation in pharma

– The CEO of Shire explains how he’s repositioning the company and gearing up for more change.

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New from the Quarterly

Article - McKinsey Quarterly

Cracks in the ridesharing market—and how to fill them

– For all of its remarkable growth, ridesharing is still far from ubiquitous. To boost miles traveled, the industry will need new... solutions, including smarter design.
Article - McKinsey Quarterly

Competing in a world of sectors without borders

– Digitization is causing a radical reordering of traditional industry boundaries. What will it take to play offense and defense... in tomorrow’s ecosystems?
Article - McKinsey Quarterly

A CEO action plan for workplace automation

– Senior executives need to understand the tactical as well as strategic opportunities, redesign their organizations, and commit... to helping shape the debate about the future of work.
Article - McKinsey Quarterly

China’s electric-vehicle market plugs in

– China has emerged as a leader in both the supply of—and demand for—electric vehicles.

NEW FROM THE MCKINSEY GLOBAL INSTITUTE

Survey - McKinsey Global Institute

Advanced social technologies and the future of collaboration

– The next generation of social technologies is beginning to transform the way people communicate and work with each other, according... to a new survey.
Report - McKinsey Global Institute

Making it in America

– The United States needs to regain its competitive edge in manufacturing while also grappling with its two-tiered labor market... and finding ways to make economic growth more inclusive.
Report - McKinsey Global Institute

The power of parity: Advancing women’s equality in Canada

– Canada, a global leader on gender equality, has seen progress stall over the past 20 years. Further tapping into women’s... potential could reenergize Canada’s economy and its businesses.
Report - McKinsey Global Institute

How artificial intelligence can deliver real value to companies

– Companies new to the space can learn a great deal from early adopters who have invested billions into AI and are now beginning... to reap a range of benefits.

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