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Boosting performance in public-sector IT: An interview with a US Defense Department agency director
McKinsey on Business Technology, Winter 2008
James Kaplan, Kreg Nichols

The supply chains of high-tech companies are globe-spanning marvels, but the complexity of such networks has made it harder to manage end-to-end operations. Many technology companies are grappling with volatility and disruptions across their supply networks, and rooting out waste is an ongoing challenge. As product life cycles shrink, inventories build up in the supply chains of some companies, while others cope with rising distribution costs, on-time delivery problems, or delays in getting new products to market. High-tech companies have let complexity undermine collaboration in their supply chains. The path to improvement lies in better cooperation with suppliers and retailers.
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