Payments
Profound change has been sweeping the payments industry since the 1980s, and the pace and magnitude of change has accelerated in recent years. Customers are abandoning cash and checks for cards and electronic payments, and technology advances are ushering in new payments-enabled devices, including cell phones, PDAs, desktops, and remote-sensing devices. McKinsey's Payments Practice combines unparalleled resources and expertise to help clients address the significant challenges brought on by these changes.
We have a truly global network of more than 100 partners in more than two dozen countries, committed to serving a broad range of players—banks, credit card companies, transaction processors, payments cooperatives, technology firms, governments, and nonbanks—on a diverse set of strategic, organizational and operational issues.
Services
We serve clients across the entire payments landscape on issues ranging from overall payments strategy and implications to retail payments services, cash management, and payments technology.
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Case studies
A new executive management team at a credit card company was concerned about a high cost base. It asked the Payments Practice to spur reductions in operating costs while maintaining customer satisfaction.
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