Marketing & Distribution

Practice Leaders

		Luis Cunha
		Kenny Lam
		Zubin Taraporevala
		Gregor Theisen
		Tim Welsh

Knowledge Highlights

Driving Intelligent Growth with Customer Value Maximization

EMEA Banking - Despite the vagaries of external circumstances, banks still have vast largely untapped potential at their fingertips: their existing customer base. Banks can enhance their revenues while maximizing the value of this base using next-generation one-to-one banking similar to the customer lifecycle management approach now being applied by leading telcos.
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The Marketing & Distribution Practice works with consumer financial services organizations including life and retirement companies, retail banks, and consumer finance and mortgage lenders to generate sustainable long-term growth. Current market turmoil of course complicates this challenge. Understandably, many firms are looking to cut costs, and marketing and distribution platforms represent significant expense. Cost reduction is only one imperative created by the current market, however. It must be balanced with the need to retain clients, retain adviser relationships, and stimulate revenue growth. Learn more about our practice, and how we help clients succeed in all environments, below.

Services
We integrate our knowledge of business strategy, organizational performance leadership, and operations excellence to serve clients through a comprehensive range of service lines on topics related to marketing and distribution.
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Case studies
Our work with clients includes helping an institutional asset manager enhance service for its mostly managed accounts, improving spending effectiveness in customer acquisition for a securities player, and assessing growth options for a retirement player.
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Financial Services