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Public Sector

McKinsey on Government

Productivity & Operations
June 2009

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Government's productivity imperative

Governments can—indeed, must—undertake operational improvements to boost productivity. Doing so will require a clear mandate, performance targets and transparency, and a work-force equipped with the right skills and capabilites. (PDF–356 KB) more

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A leaner public sector

Through lean and Six Sigma initiatives, public-sector agencies can improve performance and productivity—but the impact won't stick if they ignore the "soft" side of making operational change happen. (PDF–348 KB) more

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Productivity lessons from the U.S. Air Force

The world's largest air force has embarked on an ambitious effort to become more productive—with very promising early results. (PDF–124 KB) more

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Improving public-sector purchasing

To get the most out of the purchasing function, public institutions should gain a consolidated view of purchasing spend, set high aspirations for change, streamline buying processes, and strengthen the purchasing organization. (PDF–600 KB) more

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E-government 2.0

Despite spending enormous amounts on web-based initiatives, government agencies often fail to meet users' needs online. By employing new governance models, investing in web capabilities, and embracing user participation, agencies can raise the effectiveness of their online presence. (PDF–328 KB) more

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When the citizen is your customer

Seeking to provide better service to citizens, a large government agency is letting the "voice of the customer" guide day-to-day operating decisions. (PDF–244 KB) more

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Performance improvement and the stimulus

Public institutions receiving stimulus funds have a historic opportunity: they can introduce metrics that will continue to drive performance even after the economic crisis. (PDF–192 KB) more

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Making a difference in a crisis: One person's story

The author finds that in crisis-recovery efforts, the barriers—and the solutions—often involve operational details. (PDF–236 KB) more

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