Featured case studies
To ensure successful execution of its five-year strategy, a US defense agency designed and developed a new governance structure and performance-management system.more
With a streamlined end-to-end logistics process, a defense ministry reduced costs without sacrificing the quality of its armed forces’ operational capabilities.more
New quality and efficiency standards made measurable differences in patient outcomes and nursing-staff morale across a national military hospital network.more
In response to increased demand for its services, a government agency transformed its organization—resulting in better operational performance and higher levels of employee engagement.more
In the process of developing a new strategic plan, a government agency unified a fragmented organization and reenergized its teams.more
By introducing new business processes, an agency improved productivity by more than 50 percent, reduced a work backlog by two-thirds, and significantly boosted employee morale. more
A performance-transformation program turned a labor agency into one of the country’s best governed, most effective, and most efficient public institutions.more
By developing and implementing a detailed strategy to increase taxpayer compliance and collections, an OECD country boosted its tax revenues.more
By defining a business vision and the technologies to support that vision, a government agency was able to fulfill its new legislative responsibilities while spurring greater collaboration between its business and IT units.more