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Manufacturing remains a critical force in both advanced and developing economies. But the sector has changed, bringing new opportunities and challenges to business leaders and policy makers.more
The promise of global standards in healthcare and an opportunity for innovation.
Manufacturers can create value, cut costs, and reduce exposure to volatile commodity prices by improving their resource productivity—using fewer resources for each unit of output.
May 2012—By improving how risk is measured—and managed—in global operations, companies can adapt to changing conditions faster than competitors.more
January 2012—Focus on the human side of customer service to make it psychologically savvy, economically sound, and easier to scale.
November 2011—It’s possible, though far from certain, that oil prices will spike in the years ahead. Here’s why—and how you can prepare.
March 2012—India’s product makers have a golden opportunity to join the global big leagues. They should seize it.more
Financial services executives increasingly see lean as the best path to reinvigorate their business performance in customer-facing channels, back-office centers, and support functions.more
January 2011—Getting there means ditching today’s monolithic model in favor of splintered supply chains that dismantle complexity, and using manufacturing networks to hedge uncertainty.more
January 2011—Building bridges between senior managers is a critical step in constructing tomorrow’s global supply chain.more
December 2010—Insurers that outsource the IT and administration of policies underwritten years ago can improve customer satisfaction, lower costs, and even reduce capital requirements.more
July 2010—As service operations use IT to become more efficient across all processes and workflows, they will need to align their work practices with the strengths of automation.more
June 2010—To sustain wealth creation, developed nations must find ways to boost productivity; product and process innovation will be key.more
April 2010—Supposedly low-value calls may convey important information. Mining their content can help companies diagnose problems and make lasting business improvements.more
February 2010—By guiding the design of customer interactions, the principles of behavioral science offer a simple, low-cost route to improved customer satisfaction.more
January 2010—Businesses with the best product-development track records stand apart from their less-successful peers in three crucial ways.more
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