Manufacturing the future: The next era of global growth and innovation - Image
report | McKinsey Global Institute

Manufacturing the future: The next era of global growth and innovation

Manufacturing remains a critical force in both advanced and developing economies. But the sector has changed, bringing new opportunities and challenges to business leaders and policy makers.more

global standards
report

Strength in unity

The promise of global standards in healthcare and an opportunity for innovation. 

From supply chains to supply circles
infographic

From supply chains to supply circles

Manufacturers can create value, cut costs, and reduce exposure to volatile commodity prices by improving their resource productivity—using fewer resources for each unit of output.more

Agile operations for volatile times
article | McKinsey Quarterly

Agile operations for volatile times

May 2012—By improving how risk is measured—and managed—in global operations, companies can adapt to changing conditions faster than competitors.more

The human factor in service design
article | McKinsey Quarterly

The human factor in service design

January 2012—Focus on the human side of customer service to make it psychologically savvy, economically sound, and easier to scale. more

Another oil shock
article | McKinsey Quarterly

Another oil shock?

November 2011—It’s possible, though far from certain, that oil prices will spike in the years ahead. Here’s why—and how you can prepare. more

  • includes:
    •  
Fulfilling the promise of Indias manufacturing sector
article

Fulfilling the promise of India’s manufacturing sector

March 2012—India’s product makers have a golden opportunity to join the global big leagues. They should seize it.more

financial institutions taking lean management to new frontiers
article | Financial Services

Lean management: New frontiers for financial institutions

Financial services executives increasingly see lean as the best path to reinvigorate their business performance in customer-facing channels, back-office centers, and support functions.more

Building the supply chain of the future
article | McKinsey Quarterly

Building the supply chain of the future

January 2011—Getting there means ditching today’s monolithic model in favor of splintered supply chains that dismantle complexity, and using manufacturing networks to hedge uncertainty.more

Is your top team undermining your supply chain
article | McKinsey Quarterly

Is your top team undermining your supply chain?

January 2011—Building bridges between senior managers is a critical step in constructing tomorrow’s global supply chain.more

The value in outsourcing legacy insurance products
article

The value in outsourcing legacy insurance products

December 2010—Insurers that outsource the IT and administration of policies underwritten years ago can improve customer satisfaction, lower costs, and even reduce capital requirements.more

A better way to automate service operations
article

A better way to automate service operations

July 2010—As service operations use IT to become more efficient across all processes and workflows, they will need to align their work practices with the strengths of automation.more

The productivity imperative
article

The productivity imperative

June 2010—To sustain wealth creation, developed nations must find ways to boost productivity; product and process innovation will be key.more

Are you listening to your call center
article

Are you listening to your call center?

April 2010—Supposedly low-value calls may convey important information. Mining their content can help companies diagnose problems and make lasting business improvements.more

Using behavioral science to improve the customer experience
article | McKinsey Quarterly

Using behavioral science to improve the customer experience

February 2010—By guiding the design of customer interactions, the principles of behavioral science offer a simple, low-cost route to improved customer satisfaction.more

The path to successful new products
article

The path to successful new products

January 2010—Businesses with the best product-development track records stand apart from their less-successful peers in three crucial ways.more

Contact

More from McKinsey's Insights & Publications

Operations extranet

Our extranet provides distinctive operations knowledge and access to a network of operations professionals at leading companies around the globe. Free access is granted to existing and potential clients.