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All Latest thinking
June 2013—Consumers in the fastest-growing market for luxury autos are seeking more than status.more
April 2013—While Big Data is increasingly important in the retail environment, human intelligence drives conversion rates.
This book offers retail leaders practical ways to improve their marketing function's performance to drive corporate growth. Practical guidelines and case examples make it an accessible guide for all consumer-minded retailers.more
December 2012—The one constant of retail is change. Since the first modern supermarket, grocery retail has seen three transformational eras; the fourth, digital and omni-channel retailing, is just beginning.
November 2012—Gilt Groupe provides instant insider access to today’s top designer labels and has grown to a half-billion dollars in sales since its founding. Co-founder Alexis Maybank talks about how they did it.more
October 2012—What if you could watch customers make a major purchase (such as a smartphone), from start to finish—and after? And listen to them all along the way?
September 2012—The number of shoppers checking prices on mobile devices while in-store has more than tripled in two years—and two-thirds of these buyers changed their buying decision because of it.
May 2012—Many retailers have greeted the advent of the mobile shopper with an “end-is-nigh” panic. But there’s plenty they can still do.
April 2012—How can banks win and retain clients who are increasingly using multiple channels and serve them in a cost efficient way?more
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