Preparing for success
To prepare clients for a successful implementation, we run McKinsey's Implementation Capability Assessment tool, which identifies potential challenges and skill gaps. We may also apply other performance-improvement diagnostics or assessment tools, depending on client needs. Based on our detailed assessment of objectives, client capabilities, and risks, we will work with the client to design a customized implementation program, complete with tailored deployment of our implementation consultants, priorities, roles, accountabilities and roll-out plans.
In the words of one client executive, “One of the best things was how practical everything was…The McKinsey team didn't just come here with a cookie-cutter toolkit—they used judgment to build on what we had already.”
Aligning leadership and organization
Our goal is to deliver results by ensuring that all employees understand the purpose of the implementation and how their daily work will change. As such, we work with top client managers to design a vision for each transformation and align on priorities, ensuring that this message carries through to the front line.
Building execution capability
Companies cannot achieve their desired results unless they have dedicated and talented employees to support implementation. We help to prepare employees by assessing current skill levels and identifying areas that require improvement within each group and function. We also develop the future change leaders of a company—the people who will have responsibility for sustaining results and providing guidance as the transformation increases in scale. We have many techniques to develop skills. For instance, we can deliver capability-building workshops to groups of over 100 front-line employees and managers. Our implementation professionals can also provide on-site coaching and can serve as informal mentors.
Managing implementation programs
To help clients obtain results as soon as possible, we can set up program management offices (PMOs) or supplement existing ones to drive progress in the line organization. The PMOs may develop business cases, provide overall governance, identify risks, and monitor developments. Specialized PMO tools are also available to assist with management tasks. For instance, our Wave tool provides a common Web-based platform that project teams can use to create a balanced portfolio of initiatives, track progress, and measure impact.
Managing performance
Clients understandably want measurable results—improvement that they can track and document, such as increases in productivity. During each transformation, we help clients establish key performance indicators (KPIs) and goals linked to the bottom line, allowing them to track progress clearly. We also ensure that all employees understand how their role creates value for the organization and provide them with clear guidance on performance goals and improvement strategies. For managers, we can suggest a range of performance-management tools, including visual score cards and incentive systems.
Building a continuous improvement engine
Although performance transformations deliver impressive results, companies should always strive for further gains. To ingrain a culture of continuous improvement, we help clients embed new practices and skills into their organizations while simultaneously looking for additional opportunities to improve performance. McKinsey can provide ongoing coaching or part-time onsite support to promote continuous improvement.