Celia focuses on strategy development, supporting national commercial payors, regional insurers, health benefit consultants, and integrated health systems. She has crafted growth and exit strategies, assessed financial performance and organizational health, and lead customer segmentation initiatives to drive new product creation.
In her recent work, Celia has directed claims operations projects at nationwide health insurers, looking at performance in individual, group, and Medicare claims. of these efforts leveraged McKinsey’s eCFR (electronic closed file review) process. She has also supported insurance-sector clients as they pursue broker distribution opportunities. Celia brings substantial experience in pharmacy benefits as well; she has worked on product strategy with pharmacy benefits managers and assisted benefits consultants as they refine their programs for corporate clients.
Healthcare reform is at the center of much of Celia’s professional and charitable work. She leads our Northeast Healthcare CEO Roundtable, convening 25 CEOs quarterly to discuss industry issues and reform dynamics. She also helped craft a healthcare strategy for a major charitable foundation focusing on child health issues in the US Passionate about children and community service, Celia recently led our partnership with the Pittsburgh Public Schools, including a successful grant application to the Gates Foundation.
Co-author, "The coming convergence of US health care and financial services," McKinsey Quarterly, June 2005
|University of Texas-Austin