James leads McKinsey's global IT infrastructure capability, which helps large institutions improve performance of their data center, enterprise network and end user capabilities and co-leads McKinsey's initiative on cybersecurity, which helps large institutions strike the right balance between risk, cost, and flexibility in protecting critical information assets.
His recent client projects have included an infrastructure performance transformation for a major North America financial institution which will reduce run rate costs by $120 million through lean operational improvements, technology demand management, and improved software procurement; a cybersecurity war gaming program for major global financial institution that resulted in enhanced, integrated incident response capabilities; and data center strategy for a major North American health care services provider.
“Meeting the cybersecurity challenge,” McKinsey Quarterly, June 2011
“Getting infrastructure offshoring right,” McKinsey Quarterly, July 2009
“Where IT infrastructure and business strategy meet,” McKinsey Quarterly, May 2009
|Wharton School, University of Pennsylvania
MBA in finance
BA in history