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interview

Applying design thinking across the business: An interview with Citrix’s Catherine Courage

February 2015—Catherine Courage champions user-centered design—not only for the benefit of the software company’s customers but also for its employees.more

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article | McKinsey Quarterly

The perils of ignoring software development

February 2015—Software is a key to market differentiation and value creation for an increasing number of products and services.more

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article | McKinsey Quarterly

Brand success in an era of Digital Darwinism

February 2015—Companies adept at using digital tools along the consumer decision journey are gaining a sizable lead over competitors.more

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article | McKinsey Quarterly

Harnessing the power of shifting global flows

February 2015—Here’s what countries and executives need to know to benefit from the next—and markedly different—wave of globalization.more

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Why CIOs should be business-strategy partners

February 2015—Our latest survey of business and IT executives finds that IT performance increases across the board when CIOs are involved in shaping business strategy.more

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Transforming the business through social tools

January 2015—The effect of social technologies in customer-facing processes is already significant. Our survey finds that while overall adoption of these tools has plateaued, companies can do more to measure and then capture social’s benefits.more

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article | McKinsey Quarterly

Running your company at two speeds

December 2014—Digital competition may dictate a new organizational architecture in which emerging digital processes coexist with traditional ones.more

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article

How winning banks refocus their IT budgets for digital

December 2014—Not all investments in digital appear to pay off—a selective approach is essential when digitizing the enterprise.more

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article

A two-speed IT architecture for the digital enterprise

December 2014—Delivering an enriched customer experience requires a new digital architecture running alongside legacy systems.more

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article

Public-sector digitization: The trillion-dollar challenge

December 2014—The full benefits of digitization could be huge, but to realize them, governments need to tackle the factors that make many e-government efforts fall short of their promise.more

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article

Applying lean IT to healthcare

December 2014—Lean IT can help providers in their quest to create a digital enterprise.more

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article | McKinsey Quarterly

Manager and machine: The new leadership equation

September 2014—As artificial intelligence takes hold, what will it take to be an effective executive?more

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article

Developing talent for large IT projects

August 2014—Good program managers are hard to find. Here’s how organizations can attract and develop their own senior IT program-management talent.more

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