The bank’s launch attracted the Malaysian prime minister and drew accolades in the press. The client has successfully expanded internationally and has high public awareness in Malaysia.
The bank is on track to meet its 5-year goals. It opened 12 branches within 3 months and plans to have 50 within 5 years. The bank has filled 300 jobs and has a strong management team in place. The staff continues to develop new products that fulfill the principles of convenience, service, and innovation.
Among the client’s comments:
“McKinsey was very receptive to new ways of doing things. They helped us get away from doing things the way they’d always been done.”
“McKinsey helped us create a professional atmosphere that is non-hierarchical, where ideas are most important. They were very good at creating a culture of empowerment.”
“The wealth of experiences McKinsey brought from other industries was valuable. It helped us see what worked and what didn’t.”
“McKinsey was very passionate about the project and involved in every aspect of the bank. They have high-quality people who were very committed to making the project a success.”