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A day in the McK life: Jesus

– Meet Jesus a senior consultant with Finalta, a McKinsey Solution that provides best-practice knowledge and performance benchmark data to financial institutions and insurers in more than 50 countries. Jesus is based in Miramar, Florida and supports clients in Latin America and the Caribbean. He shares his typical day, working with clients and leading his team:

Jesus

5:50am: Wake up to play tennis. I enjoy playing – it helps me to relax and get ready for the day – so I make sure to include it in my daily routine.

7:50am: Get ready and drive to the office. I take advantage of the 30-35 minutes commute time to listen to podcasts or audio books.

9:00am: Team check in. I meet with my team to discuss upcoming projects, pending activities, and ongoing tasks. We go over the deliverables for the week, and create a prioritized plan to complete these tasks on time.

9:30am: Commercial activities. I read and answer emails, then spend a few hours speaking with my clients – resolving any issues on current engagements, scheduling meetings to launch new projects, or following up with past clients to see how the changes we’ve implemented are working.

12:30pm: Base report review. After lunch, I review some work my team has done and any relevant external reports. Today I picked up the Corporate Banking Benchmark which analyzed sales productivity and service efficiency for 15 banks in Latin America.

2:30pm: Internal meetings. I touch base with the analysts on my team to see how their work is progressing and offer assistance if needed. Today, I’m asking questions to understand how much data we’ve received from the banks we’re benchmarking and whether the information aligns with our needs. So far most of it looks pretty good. There are a few pieces we’ll need to clarify and a few banks we’ll remind to send their information, but I’m pleased with how things are progressing.

3:30pm: Client interviews. As part of our projects, we conduct qualitative interviews with our senior stakeholders to understand priorities for the upcoming year so we can tailor our strategic recommendations. These interviews require important pre-work I’m tackling today including research of current and past news about each bank, development of initial hypotheses for what each bank should do differently, and review of past benchmarking we’ve done on each bank.

5:30pm: Development of key findings. I bring my team together for a brainstorming session to see what ideas and initial insights they have gleaned from the data we’ve received. We review our notes from interviews with senior banking executives to make sure our findings speak to the areas on which our clients want to focus. The areas range from the client’s service model, to its multichannel activity, acquisition strategy, attrition rates, market penetration and sales productivity. Once we have an idea of each client’s strengths and opportunities, we outline them so we can provide clear and concise recommendations.

7:30pm: I head back home to my beautiful wife.