Operations

Our strategic thinking and hands-on pragmatism help clients achieve world-class operations.

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OUR PEOPLE

Darya Borisova

Senior Partner, Moscow
Focuses on serving clients in the oil-and-gas and chemicals industries, as well as the transport, infrastructure, and logistics sectors

Rajat Dhawan

Senior Partner, Gurgaon
Focuses on catalyzing growth in India's manufacturing and automotive sectors

Karel Eloot

Senior Partner, Shanghai
Focuses on broadly improving operations in industrial sectors, particularly for companies in China

Kevin J. Speicher

Senior Partner, Chicago
Works with clients on operations, performance transformation, strategy, business building, and organizational issues

Philipp Radtke

Senior Partner, Munich
Advises automotive manufacturers and suppliers, construction equipment makers, and other industrial producers as they improve global operations,...

Featured capabilities

McKinsey Implementation

Find out how we work on site with clients to help them achieve long-term improvement and measurable, bottom-line results. We help strengthen leadership, transform processes, and build capabilities. Learn how we work intensively with clients across all industries and topics to improve performance and produce results: rapid, significant, measurable improvements in productivity, cost, quality, sales, and other metrics.

McKinsey model factories

Through our global network of capability centers, clients can “learn by doing” at model factories that simulate manufacturing, call center, and other workplace settings. The focus is on building capabilities—such as lean manufacturing, green operations, and quality control—and skills needed for transformational change.

Impact stories

Working across functions, a company redesigns and improves a medical device

When colleagues from purchasing, marketing, engineering, and sales came together to see how their product stacked up against four... rivals, they were inspired to explore a number of innovations.

With design-to-value process, company innovates products, reduces costs

By redesigning a forklift truck, an equipment company reduces both manufacturing costs and the cost of operation, adding to customer... satisfaction.

Design-to-value exercise helps company innovate products, compete more effectively

An appliance company researched customer preferences related to household fans. They also conducted product teardowns of both... their own and competitors' products. Both exercises resulted in new fan designs that were less expensive and more appealing to customers.

By rethinking packaging, a company reduces production costs while enhancing brand

By analyzing the labeling, use of recycled materials and the shape of the bottle, a consumer goods company reduced the cost of... shampoo packaging while maintaining the brand image.

Featured insight

Article

How to scale your own digital disruption

– Companies often spend millions of dollars on digital initiatives that fail to gain traction. Here’s how to move beyond experiments to implement changes that stick.

MORE FROM THIS PRACTICE

Operations Extranet

Our extranet provides distinctive operations knowledge and access to a network of operations professionals at leading companies around the globe. Free access is granted to existing and potential clients.

Careers

Interested in a career in Operations?

We are currently looking for experienced professionals across all Operations disciplines.

Advanced Operations Group

Learn more about our group of Operations practitioners who bring deep functional and sector expertise from the industry.

Operations Excellence Program

Learn more about how our unique two-year training program, OEP, develops specialists in operations excellence.

Connect with our Operations Practice