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How artificial intelligence can deliver real value to companies

June 2017—Companies new to the space can learn a great deal from early adopters who have invested billions into AI and are now beginning to reap a range of benefits.
How artificial intelligence can deliver real value to companies

From the McKinsey Quarterly

Article - McKinsey Quarterly

Using people analytics to drive business performance: A case study

– A quick-service restaurant chain with thousands of outlets around the world is using data to drive a successful turnaround, increase... customer satisfaction, and grow revenues.
Article - McKinsey Quarterly

Competing in a world of sectors without borders

– Digitization is causing a radical reordering of traditional industry boundaries. What will it take to play offense and defense... in tomorrow’s ecosystems?
Interview - McKinsey Quarterly

A machine-learning approach to venture capital

– In this interview, Hone Capital managing partner Veronica Wu describes how her team uses a data-analytics model to make better... investment decisions in early-stage start-ups.
Article - McKinsey Quarterly

Pushing manufacturing productivity to the max

– Advanced analytics and lower-cost computing give companies a powerful tool for managing profitability on an hourly basis.

NEW USE CASES

Article

Ops 4.0: Fueling the next 20 percent productivity rise with digital analytics

– Business needs to raise productivity more than ever. Thanks to innovations in digitization and analytics, four new methodologies... can yield the productivity breakthroughs organizations need.
Article

Capturing value from your customer data

– Companies can put their information to work by teasing out novel patterns, driving productivity, and creating new solutions.
Executive Briefing - McKinsey Global Institute

What’s now and next in analytics, AI, and automation

– Innovations in digitization, analytics, artificial intelligence, and automation are creating performance and productivity opportunities... for business and the economy, even as they reshape employment and the future of work.
Article

Beyond the buzz: Harnessing machine learning in payments

– Opportunities to expand the use of machine learning in payments range from using Web-sourced data to more accurately predict borrower... delinquency to using virtual assistants to improve customer service.

Expert views

Video

Ask the AI experts: What advice would you give to executives about AI?

– As executives consider where artificial intelligence can unlock business value, they’ll need to cut through the hype and find talent with both technical and business acumen.
Video

Getting serious about blockchain

– How an “Internet of value” can redefine the very nature of transactions and transform the global economy.
Interview

Automation at scale is driving transformative change across insurance

– Advances in robotics, cognition, artificial intelligence, and machine learning are ushering in a new era of automation. Machines... can now match or outperform humans across a range of activities in a number of industries, including insurance.
Video

What next for blockchain?

– The conversation around blockchain is changing. We’re only now starting to understand this technology’s full potential, says one... executive.
Video

The role of expertise and judgment in a data-driven world

– The Obama campaign’s former data-analytics chief explains why a healthy dose of skepticism and a clear understanding of... the process behind data collection leads to stronger strategies and real impact.

Organizing for Success

Article - McKinsey Quarterly

Making data analytics work for you—instead of the other way around

– Does your data have a purpose? If not, you’re spinning your wheels. Here’s how to discover one and then translate it into action.
Article

Advanced analytics: Nine insights from the C-suite

– Conversations with hundreds of business leaders reveal nine ways that they are—and are not—adapting to the analytics... revolution.
Podcast

How to win in the age of analytics

– There’s greater potential in big data. What’s ahead as the field matures?

INDUSTRY PERSPECTIVES

Article

Raising returns on analytics investments in insurance

– In an era of narrow margins and slow growth, insurers’ need to invest in analytics has never been greater. A few thoughtful initiatives can accelerate the analytics journey.
Article

Manufacturing: Analytics unleashes productivity and profitability

– High uncertainty and low growth have already forced manufacturers to squeeze every asset for maximum value. The next target is... their own data.
Article

Risk analytics enters its prime

– All the ingredients are in place for unprecedented advances in risk analytics. Now it’s up to banks to capture the opportunities.
Article

Reimagining fabs: Advanced analytics in semiconductor manufacturing

– Fabs want to streamline the end-to-end process for designing and manufacturing semiconductors. Will innovative analytical tools... provide the solution they need?
Article

Get more from your pharma commercial spend using advanced analytics

– Predictive analytics and data visualization offer pharma business leaders the opportunity to transform commercial-spend optimization... and lift returns by 10 to 25 percent.

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More insights

Article

Seven rules for spinning analytics straw into golden results

– While IoT-enabled advanced analytics could be worth trillions to manufacturers, turning insights into outcomes requires more than... just the right technology.
Report - McKinsey Global Institute

What Southeast Asia needs to become a major player in artificial intelligence

– For artificial intelligence to take hold in Southeast Asia, the region needs more defined business use cases, better data ecosystems,... and more concerted talent-development efforts.
Article

A smarter way to jump into data lakes

– An agile approach to data-lake development can help companies launch analytics programs quickly and establish a data-friendly... culture for the long term.
Article - McKinsey Quarterly

The roots of organic growth

– There are many paths to growth, and high performers take more than one—supported by reinforcing capabilities such as advanced... analytics and digital customer-experience management.
Article - McKinsey Quarterly

A CEO action plan for workplace automation

– Senior executives need to understand the tactical as well as strategic opportunities, redesign their organizations, and commit... to helping shape the debate about the future of work.
Video

Ask the AI experts: Should we be afraid of AI?

– AI researchers largely agree that fears about machines infused with artificial intelligence becoming self-acting and overpowering... humans are overblown.
Video

Ask the AI experts: What are the applications of AI?

– Automotive, financial services, utilities—in these and many other industries, businesses are already applying artificial intelligence... to core business processes and to innovating products.
Video

Ask the AI experts: What’s driving today’s progress in AI?

– While the deep-learning technology behind many of today’s AI advances seems new to most, it has been around for decades—simply... needing the data and power available today to fuel it.
Video

The role of expertise and judgment in a data-driven world

– The Obama campaign’s former data-analytics chief explains why a healthy dose of skepticism and a clear understanding of... the process behind data collection leads to stronger strategies and real impact.
Article

Harnessing the potential of data in insurance

– Insurers collect a wealth of data, but few have found a way to monetize this asset. New “data as a business” models point the... way forward.
Article

Analytics in banking: Time to realize the value

– By establishing analytics as a true business discipline, banks can grasp the enormous potential.

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