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Technology Insights



An executive’s guide to software development

– This essential capability is a blind spot for many nontech leaders.

Adopting an ecosystem view of business technology

– To fully benefit from new business technology, CIOs need to adapt their traditional IT functions to the opportunities and challenges... of emerging technology “ecosystems.” Here’s how it’s done.
Interview - McKinsey Quarterly

ING’s agile transformation

– Two senior executives from the global bank describe their recent journey.
Blog post

How machine-learning models can help banks capture more value

– Machine learning (ML) methods have been around for ages, but the big-data revolution and the plummeting cost of computing power... are now making them truly excellent and practical analytical tools in banking across a variety of use cases, including credit risk.

Engineering the switch to digital

– The CIO of ING Bank discusses the importance of top engineering talent and agile ways of working when it comes to digitizing products... and processes.
Interview - McKinsey Quarterly

Rewiring Citi for the digital age

– Citigroup’s Head of Operations and Technology describes the bank’s efforts to accelerate its digital transition, as... well as the importance of having the right talent and agility to pull it off.

Leaders and laggards in enterprise cloud infrastructure adoption

– Investments in organizational capabilities rather than specific technology choices separate the leaders from the laggards.

Modernizing IT for a digital era

– As digital disruptions impose greater demands on IT systems and organizations, companies must consider an end-to-end approach... for upgrading and managing business technologies.

Spend wisely, not more, on IT

– Recent research from the banking sector suggests that more IT investment doesn’t necessarily boost profits, but targeted... investments in particular areas might.

Ten practical ideas for organizing and managing your enterprise architecture

– There is little agreement among companies about which management approaches are most effective; more empirical evidence is required.

Speed and scale: Unlocking digital value in customer journeys

– Even as organizations assemble digital building blocks for the long term, they also need short-term, pragmatic moves that meet... customer expectations and protect core businesses today.