Our Insights

Perpetual evolution—the management approach required for digital transformation

Companies that commit to continually updating their enterprise architectures can deliver goods and services as fast as Internet-born competitors do.
Perpetual evolution—the management approach required for digital transformation
Article

The expanding role of design in creating an end-to-end customer experience

– Lines between products, services, and user environments are blurring. The ability to craft an integrated customer experience will... open enormous opportunities to build new businesses.
Article

Product managers for the digital world

– The role of the product manager is expanding due to the growing importance of data in decision making, an increased customer and... design focus, and the evolution of software-development methodologies.
Executive Briefing - McKinsey Global Institute

What’s now and next in analytics, AI, and automation

– Innovations in digitization, analytics, artificial intelligence, and automation are creating performance and productivity opportunities... for business and the economy, even as they reshape employment and the future of work.
Article

Making sense of Internet of Things platforms

– The IoT platform space is important, but crowded and confusing. How do you go about finding one that is right for your business?

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Digital @ Scale: The Playbook You Need to Transform Your Company

– A new book by McKinsey authors offers a blueprint for reinventing the core of your business, with practical insights into three key elements of digital transformations.

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MORE INSIGHTS

Article

Looking beyond technology to drive sales operations

– New trends are forcing sales leaders to rethink how they sell. The right investment in sales operations can unlock sustainable... growth.
Video

How Airbus is navigating a digital transformation

– The commercial aircraft manufacturer is charting a course to software and services, focusing on creating new data-driven models... to complement its hardware platforms.
Article

Customers’ lives are digital—but is your customer care still analog?

– Digital customer care is still new territory for many companies. They can learn a lot from the natives.
Article

Mastering the new realities of India’s banking sector

– Banking in India is at a crossroads. Players that face the challenges head on and harness digital growth could scale up world-class... businesses.
Video

Getting serious about blockchain

– How an “Internet of value” can redefine the very nature of transactions and transform the global economy.
Article

Digitizing customer journeys and processes: Stories from the front lines

– These company examples highlight what some leaders are doing to build new customer experiences.
Article

Scaling a transformative culture through a digital factory

– Building a digital culture might be the most difficult issue companies face. Using a “digital factory” is one way... to get there.
Video

Reimagining e-commerce for Southeast Asia

– Garena’s secret to success in the region is harnessing technology and remaining loyal to locals.
Report

Digital Australia: Seizing opportunities from the Fourth Industrial Revolution

– Digitally enabled innovations are creating opportunities and disrupting business models across all sectors of the Australian economy.
Article

A road map for digitizing source-to-pay

– Technologies available today could automate more than half of the source-to-pay process. The potential? Lower procurement costs,... greater savings, and more opportunities to pursue new sources of value.
Article

Healthcare giant shares prescription for digital reinvention

– Stuart McGuigan, the CIO of Johnson & Johnson, describes how the life-sciences company has remade itself into a health-technology... innovator.

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