Digital Reinvention
Back to Our Insights January 2017

Digital Reinvention: Our best from 2016

“Disruption” might be a cliché, but it’s hard to find a better word to describe the forces at work today.

Articles in this collection

Article - McKinsey Quarterly

Transformation with a capital T

– Companies must be prepared to tear themselves away from routine thinking and behavior.
Article

The four pillars of distinctive customer journeys

– New research reveals that focus, simplicity, “digital first,” and perceptions matter most.
Article

Putting behavioral psychology to work to improve the customer experience

– Applying the principles of behavioral psychology can improve the quality of customer interactions and build brand recognition as a customer-centric organization.
Article - Harvard Business Review

What makes some Silicon Valley companies so successful

– Everyone wants to know the secret sauce but most who investigate focus on the wrong lessons. Here’s what we learned in our travels.
Article - McKinsey Quarterly

The economic essentials of digital strategy

– A supply-and-demand guide to digital disruption.
Podcast

Digital innovation in Asia: What the world can learn

– Companies in the region are transforming their digital operations to great effect and building some of the world’s most successful tech giants.
Article - McKinsey Quarterly

Adapting your board to the digital age

– Many directors are feeling outmatched by the ferocity of changing technology, emerging risks, and new competitors. Here are four ways to get boards in the game.
Article

An operating model for company-wide agile development

– Organizations are succeeding with agile software and product development in discrete projects and teams. To do so in multiple business units and product groups, they must rethink foundational processes, structures, and relationships.
Article

Modernizing IT for a digital era

– As digital disruptions impose greater demands on IT systems and organizations, companies must consider an end-to-end approach for upgrading and managing business technologies.
Survey

The need to lead in data and analytics

– In a new survey, executives say senior-leader involvement and the right organizational structure are critical factors in how successful a company’s analytics efforts are, even more important than its technical capabilities or tools.
Article

The new tech talent you need to succeed in digital

– In today’s rapidly changing digital landscape, companies that understand their talent needs and know how to meet them have a competitive edge. Here’s how they do it.