Digital blog

Our short takes on everything from digitization to design.

Our latest posts

Six things B2B leaders do to become more agile and drive growth

– B2B companies have heard the digitization message loud and clear, but few have moved the needle on increased sales, updating the organization, or customer experience. That’s making them vulnerable.

Good to great: What B2B companies do to raise their Digital Quotient

– Many B2B companies have a general sense of what they need to do to become more digital. But B2B leaders move beyond “accepted wisdom” to focus on the differentiators of success.

Leading B2B companies are using digital to power sales growth

– Over the past three years, McKinsey & Company has measured the Digital Quotient® of approximately 200 B2C and B2B companies around the world.

DevOps: The key to IT infrastructure agility

– These days, digital grabs a lot of headlines that trumpet how it’s radically changing customer behaviors.

Four paths to your digital transformation

– You won’t find too many arguments in C-suites about the need to transform operating models to be more digital and competitive.

3 things to watch, coming out of SXSW Interactive

– South by Southwest (SXSW) is a contradiction in many ways—it’s been around for 30 years, yet remains forward-looking and innovative; it’s set in Texas, yet attracts talent from all over the world; and it describes itself as “interactive” and tech-specific but spans topics as broad as government and health.

What your business needs to put in place if it wants to be agile, fast, and digital

– Executives are ready to roll up their sleeves and start doing the heavy lifting required to pull off a digital transformation.

How digital is changing leadership roles and responsibilities

– Digital or technology leadership has drastically changed over the past few years.

Five cultural changes you need for DevOps to work

– Rapid innovation, time to market, customer-centricity, acting like a start-up—sound familiar?

8 observations from Davos: The practical side of digital

– It may not be much longer before we’re referring to the annual World Economic Forum as “Digital Davos.”

How machine-learning models can help banks capture more value

– Machine learning (ML) methods have been around for ages, but the big-data revolution and the plummeting cost of computing power are now making them truly excellent and practical analytical tools in banking across a variety of use cases, including credit risk.

Are you the brilliant data scientist no one listens to?

– Data science is a relationship game. Sure, it’s about numbers and models and analytics, but as data scientists in even the most advanced, digitally-savvy organizations can testify, an inch-thick model library and a shelf full of advanced degrees only gets one so far.

Digital marketing really matters for US banks even as branches show significant staying power

– Transforming the customer experience is a top priority for many if not most corporate leaders. But when it comes to improving the customer experience within and across touchpoints, many find themselves at a loss.

Two strategies to better appeal to customers and grow revenues in digital banking

– My colleagues Somesh Khanna, John Rountree, Vik Kakkar and I reviewed data around the direction of digital customer acquisition in the North American banking landscape. Here's some perspectives.

Design, meet data: Unlocking design ROI

– How companies can quickly achieve significant business impact by applying a combination of advanced analytics and experience design to customer journeys.

Finding growth in your website: The changes that can improve both your performance and your bottom line

– Customers have no patience for slow, error-ridden websites whether they’re using a mobile phone or a laptop. If the experience is poor, they’ll leave your website without a backward glance.

Six digital trends that are changing banking

– Like many digital businesses, the financial services industry is discovering the value of great design in winning and retaining customers.

Key trends in digital wealth management and what to do about them

– While clients are slow to take advantage of digital advice offerings, those who do are happier and the tide continues to rise.

How wealth managers can transform for the digital age

– Wealth-management incumbents can meet digital disruption head on by understanding core changes in their industry—and focusing on what really matters in a digital transformation.