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The next-generation operating model for the digital world

Companies need to increase revenues, lower costs, and delight customers. Doing that requires reinventing the operating model.
The next generation operating model for the digital world

Digital reinvention: Transformation & Leadership


From disrupted to disruptor: Reinventing your business by transforming the core

– Companies must be open to radical reinvention to find new, significant, and sustainable sources of revenue.

The seven decisions that matter in a digital transformation: A CEO’s guide to reinvention

– A successful digital transformation requires making trade-off decisions. Here’s how successful CEOs guide their business’s reinvention.

Digital reinvention: Building the next-gen operating model

Rewiring Citi for the digital age

December 2016–Citigroup’s Head of Operations and Technology describes the bank’s efforts to accelerate its digital transition, as well as the importance of having the right talent and agility to pull it off.

Digital reinvention: Technology

Digital reinvention: Analytics

Digital blog

Digital McKinsey

Visit our new section where we post short takes on everything from digitization to design. Updates posted weekly.

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Looking beyond technology to drive sales operations

– New trends are forcing sales leaders to rethink how they sell. The right investment in sales operations can unlock sustainable... growth.

The heartbeat of modern marketing: Data activation and personalization

– Technology has finally advanced to the point where marketers can use real-time data in a way that is both meaningful to customers... and profitable for companies.
Article - McKinsey Quarterly

McKinsey Quarterly 2017 Number 1: Overview and full issue

– This issue of the Quarterly, available here as a PDF download, lays out why companies should seize new opportunities... in light of digitization, discusses fresh research on consumer decision journeys, and examines firms making strides on board-level gender diversity.

Time for insurance companies to face digital reality

– Regulation, product complexity, and insurers’ large balance sheets have kept digital attackers from insurers’ gates. That is changing,... but in ways incumbents should embrace. They can flourish in the digital age—if they move swiftly and decisively.

KPN dials up a new digital strategy

– The leader of digital IT at the Netherlands-based telecommunications company explains how KPN reintegrated previously outsourced... expertise and shifted to agile ways of working.

Using blockchain to improve data management in the public sector

– It’s not just for financial institutions; government agencies can use this digital ledger technology to protect trusted... records and simplify interactions with citizens.

An executive’s guide to software development

– This essential capability is a blind spot for many nontech leaders.

Rethinking the technology foundation for digital transformations

– The McKinsey Perpetual Evolution™ approach will help established companies keep pace with digital innovation.

Discussions on digital: How strategy is evolving—and staying the same—in the hypergrowth digital age

– Strategy is evolving in unexpected ways, as Silicon Valley thought leaders discuss in McKinsey’s latest Discussions... on Digital podcast.
Article - McKinsey Quarterly

Measuring B2B’s digital gap

– B2B companies fall short of their B2C counterparts in key areas of our Digital Quotient assessment.

Engaging customers: The evolution of Asia–Pacific digital banking

– Consumers across the region are adopting digital banking. Our latest study finds banks must act quickly to take full advantage.

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