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Lean IT

IT is the next frontier for the application of Lean in business. This powerful methodology has significant impact without being capital intensive.

IT has reached an unprecedented level of complexity, and organizations heavily reliant on IT risk greater variability in performance and significantly lower customer satisfaction. The Lean continuous-improvement methodology addresses these challenges. Lean methodology has been successfully deployed in IT operations having overcome two major hurdles: IT work is less repeatable and less directly observable or measurable than traditional engineering processes.

What we do

Our application of Lean methodology takes an end-to-end view, starting with the IT customer. This ensures that improvement occurs across all IT processes. Our approach has proven to have significant and lasting impact for both providers and insourcers.

In our last 50 data center transformations, we have achieved very significant productivity improvements. In all cases, quality of service and employee satisfaction also improved significantly. For example, the average time to restore services has fallen by 50–80 percent, and SLA compliance has risen by 5–10 percent.

By applying Lean principals to application maintenance and development we have helped clients to improve productivity by 15–25 percent, and time-to-market has fallen by up to 25 percent.

We help clients drive higher quality and productivity by taking IT infrastructure, application development, and maintenance work practices and moving them toward a set of consistent standards that drive higher quality and productivity. We bring about real change by working closely with the frontline staff and management teams over 16–24 weeks to capture and sustain this impact.

We focus on the four core elements of balanced performance improvement:

  • Operating practices: We use a proven set of levers to enhance the way physical assets and resources are configured and optimized to create value and minimize losses.
  • Management systems: We optimize the structures, processes and systems through which performance is managed to deliver business objectives.
  • Mindsets and behaviors: We focus on how to change the way people think, feel and conduct themselves in the workplace.
  • Organization and capabilities: We ensure the organization enables and sustains the transformation and that individuals have the skills and knowledge to deliver on their responsibilities.

Featured experts

Featured Capability


Horizon360 software tools

Help our clients improve the performance of their IT organizations. Horizon360 software tools quickly identify improvement potential in the diagnostic phase and support the implementation phase. After a transformation, Horizon360 helps sustain improvements through Performance Advisor, a distinctive monitoring and decision enablement tool.

Impact story

Lean transformation in IT maintenance

Using lean techniques we were able to help a financial institution deliver a 32 percent increase in capacity in 12 months. The new processes and more collegial way of working saved significant time that could be put to better use working on preventive maintenance and adding additional value.



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