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Impact stories

Read case examples showing the multiple ways we engage with clients to tackle their most challenging issues, drive change, and deliver digital transformation.

A leading insurance company transforms its IT infrastructure delivery

A leading insurance company discovered that the expected cost and quality improvements from consolidating its IT infrastructure were falling short. We were asked to help, and we developed a four-phase program that would unfold over two years. This included assessment, implementation, internalization, and a capability-building program.

Building a solution to cope with rapid sales growth

How we helped drive a 50 percent productivity improvement in a mortgage business through a change-management program and a custom workflow-management application.

Delivering a public-sector enterprise resource planning (ERP) implementation

A European public-sector organization that processes 200 million payments each year and has 50 legacy systems asked us to update the architecture with a standard ERP system for 70,000 users and to support the overall project management.

Driving value for an e-tailer

McKinsey helped deliver a digital transformation that personalized customer offers at scale—and captured more than $850 million in new sales in 18 months.

Helping a global insurer become a digital leader

McKinsey helped the company shape a bold digital strategy and translate it into new operating models, capabilities, and IT architecture—reducing product-development time by 80 percent.

Lean transformation in IT maintenance

Using lean techniques we were able to help a financial institution deliver a 32 percent increase in capacity in 12 months. The new processes and more collegial way of working saved significant time that could be put to better use working on preventive maintenance and adding additional value.

Organizational effectiveness drives technology delivery

The business leaders of a global multibusiness company were frustrated by the IT department's struggle to meet heightened demand for technology solutions that were critical to driving multiple changes in the business model. We helped identify the issues responsible for the ineffective delivery, and in conjunction with a sizable client team, redesigned the IT delivery organization—structure, process and people—to improve the effectiveness of technology delivery.

Reconfiguring an IT platform for maximum value

By working with a large bank to align business with IT and operations, we were able to help it reduce the addressable cost base by 25 percent and pursue diverging business strategies.

Reduced complexity and costs help transform a global telecom

A global telecom company was experiencing significant delays in the introduction of new applications. Over a 12-month period, we did several things to transform the organization and helped reduce costs by 10 to 20 percent and cycle time by 20 to 30 percent, allowing the client to meet the majority of product launches.

Risk-aligned cybersecurity makes a bank more resilient

Understanding where its most critical information assets were at risk allowed a North American bank to improve its resilience to hostile attacks.