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Technology Infrastructure at Scale

We assist leading institutions in optimizing their application hosting, network, and end-user environments to operate at scale.

What we do

Infrastructure 360

CIOs and other senior executives often ask, “Infrastructure is half my IT budget. How do I know whether I’m spending that money well? Are we meeting business needs, and are we as efficient as we can be?”

Infrastructure 360 is a proprietary methodology for developing a multidimensional view of an organization's infrastructure capabilities and for identifying specific opportunities to improve cost and quality performance.

Next-generation infrastructure platforms

Trade journals and airport billboards proclaim a cloud revolution. But aside from the hype, there is proven business value in shared, virtualized, and highly bundled infrastructure platforms.

We help clients determine in which types of platforms to invest and which workloads to migrate. We also address the operational and organizational changes required to capture value from next-generation platforms.

Front-to-back demand optimization

Infrastructure exists only to support business needs and requests. However, the connection between true business needs and an institution’s infrastructure environment is often indirect and opaque. The result: multiple levels of over-provisioning.

Front-to-back demand optimization brings together the full set of factors that affect infrastructure cost, including business requirements, application architecture, and systems configuration. We often help clients see a 10 percent overall improvement in infrastructure costs.

Building the service-management organization

Business users and applications developers increasingly expect infrastructure to provide integrated services, with provisioning and incident-management processes that cut across traditional technology domains like servers, storage, mainframes, end-user devices, and networks.

We help large infrastructure functions create organizational structures that strike the right balance between supporting technical depth and providing processes and services that span multiple technologies.

Lean infrastructure operations

Immature processes and a culture of “heroics” create pervasive waste in many infrastructure organizations (e.g., frequent rework and large queues) that both drive up costs and diminish user experience.

Lean operations techniques have driven 20–30 percent productivity and cycle-time improvements in all aspects of infrastructure delivery by eliminating rework, segmenting requests by complexity, and increasing “time on task” for key resources.

Targeted sourcing

Infrastructure organizations want to tap vendor scale, investments, and capabilities, yet the all-encompassing IT infrastructure “megadeal” is often ineffective.

Targeted sourcing identifies the “slices” of IT infrastructure in which vendors can provide incremental value or which can be provided from low-cost locations, and defines the capabilities required to orchestrate, govern, and optimize a multivendor environment.

Data centers designed for value

Data center facilities are one of the largest investments that an IT organization can make—often running to hundreds of millions or billions of dollars. A program designed for value can require 40–50 percent less.

Designing data centers for value draws on new rules for data center strategy, including demand reduction, green design approaches, and modular designs.

Featured experts

James Kaplan

Partner, New York

Markus Löffler

Senior Partner, Stuttgart

Impact story

A leading insurance company transforms its IT infrastructure delivery

A leading insurance company discovered that the expected cost and quality improvements from consolidating its IT infrastructure were falling short. We were asked to help, and we developed a four-phase program that would unfold over two years. This included assessment, implementation, internalization, and a capability-building program.

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