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Article

The ‘how’ of transformation

– In the consumer sector and in many other industries, transformation programs often fail. Creating a “performance infrastructure”... can help ensure that yours won’t.
Article

Rethinking the rules of reorganization

– Play favorites. Ask for bad ideas. Skip meetings. Here’s some unconventional advice on how consumer companies can get the... most out of an organizational redesign.
Report

Is luxury e-commerce nearing its tipping point?

– We think so, and online sales of luxury goods could triple to €70 billion by 2025.
Article

Achieving customer-management excellence in emerging markets

– Winners ask four critical questions about market-by-market growth, then tailor their channel-management approaches accordingly.
Article

Becoming a regional powerhouse in food retailing

– Croatian conglomerate Agrokor is the top grocery player in five countries. In this interview, the company’s head of retail... reflects on the rewards and challenges of cross-border growth.
Article

Getting the most out of your sustainability program

– Sustainability initiatives won’t create lasting value if they’re poorly managed. Here are four lessons from companies... that are doing it right.
Article

Is your company a value creator or a value destroyer?

– By looking at performance through the lens of economic profit, retailers can better understand the effectiveness of their business... strategies.
Article

Modern grocery and the emerging-market consumer: A complicated courtship

– In some emerging markets, the response to modern grocery formats has been tepid. What’s a modern grocer to do?
Article

Smarter schedules, better budgets: How to improve store operations

– Through activity-based labor scheduling and budgeting, retailers can cut store labor costs by up to 12 percent while improving... both customer service and employee satisfaction.
Article - McKinsey Quarterly

Why yesterday’s channel practices won’t win over emerging-market consumers

– Latin American consumer-product companies that use sophisticated data-oriented tools achieve superior price differentiation.
Article

Luxury shopping in the digital age

– The “right” digital strategy differs for every luxury brand, but the essential elements are the same: a strong mobile... presence, a selective approach to social media, and a tight focus on carefully chosen metrics.

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