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January 2015—Consumers around the world are quickly adopting digital banking. Incumbents only have a short period to adjust to this new reality or risk becoming obsolete.more
Who in social media is talking about digital? Our trend board reveals the global discussion around digitization, highlights thought leaders, and lets you join the conversation.
July 2014—Manufacturers taking advantage of advanced analytics can reduce process flaws, saving time and money
June 2014—Companies have so many analytical options at their disposal that they often become paralyzed, defaulting to just one approach.more
June 2014—Harnessing the flood of data available from customer interactions allows companies to price appropriately—and reap the rewards.more
July 2014—As European consumers move online, retail banks will have to follow. The problem is that most banks aren’t ready.
August 2014—A generation of digital-banking customers is rising across Asia. They will want full digital access to the latest offerings and a more personalized set of products and services. more
August 2014—The more that customers use digital-banking channels, the more they actually use branches and call centers. This shifting behavior presents a threat—and a rare opportunity. more
June 2014—In a world where physical and virtual environments are rapidly converging, companies need to meet customer needs anytime, anywhere. Here’s how.more
June 2014—The era of the traditional marketing campaign is ending. In this interview, McKinsey’s David Edelman explains what companies get wrong when it comes to digital marketing and the changes needed to better engage consumers.more
October 2014—How does a global company take advantage of digital technology? Johnson & Johnson’s vice president of digital strategy, Gail Horwood, explains.more
June 2014—Asia-Pacific’s mature- and emerging-market banks differ in many ways, but most have one thing in common: they urgently need to improve their IT operating models.more
May 2014—Tinkering and short-term fixes aren’t enough. Traditional companies seeking strong digital performance must thoroughly transform their IT functions.more
April 2014—Infrastructure functions can reduce costs and improve service delivery through better demand management.more
August 2014—The average consumer’s banking relationship is dominated by making payments. So why are banks doing so little to defend this critical beachhead?more
August 2014—The company's vice president and general manager for Continental Europe, the Middle East, and Africa, Laurent Le Moal, discusses the evolution of consumer shopping behavior and how PayPal seeks to continuously innovate.more
July 2014—Does mobile commerce spell the end of traditional stores? In this series of short videos, Devin Wenig, the president of eBay Marketplaces, explains the impact of digitization and why retailers must evolve to survive.more
May 2014—Digitization is rewriting the rules of competition, with incumbent companies most at risk of being left behind. Here are six critical decisions CEOs must make to address the strategic challenge posed by the digital revolution.more
May 2014—To stay competitive, companies must stop experimenting with digital and commit to transforming themselves into full digital businesses. Here are seven habits that successful digital enterprises share.more
May 2014—Digitization is fundamentally altering the nature of competition. McKinsey’s Paul Willmott explains how digital winners think and what companies can do to compete.more