Josh co-leads the online, e-commerce, and multichannel capabilities for North America across consumer, retail, and travel/leisure companies.
Recently, Josh has helped a big box retailer develop and implement a multichannel marketing and sales program to improve customer conversion; supported a leading hotel company in defining its online distribution strategy; created an e-commerce strategy to expand online business of major luxury apparel retailer; and created a web-based frontline selling program for a $2 billion sales organization.
“Know your customers wherever they are,” Harvard Business Review, October 2012
“Amazon's secret sauce,” LinkedIn Today, October 2012
“Seven strategies to beat the retail store apocalypse,” Forbes, May 2012
“How retailers can win the mobile shopper turf war,” Forbes, March 2012
“Rediscovering the art of selling,” McKinsey Quarterly, October 2010
|Harvard Business School
|University of Chicago
||BA in Economics